Danfoss Monitoring Center in Baltimore for food-retail customers
The new monitoring center in Baltimore will provide 24/7 assistance to its food-retail customers utilizing Danfoss Enterprise Services.

Danfoss Opens New Monitoring Center

New Baltimore-based center offers remote assistance to food retail customers.

Danfoss, manufacturer of high-efficiency components and controls for air-conditioning, heating, refrigeration, and water systems, recently announced the opening of a new monitoring center in Baltimore that will provide 24/7 assistance to food-retail customers utilizing Danfoss Enterprise Services.

Danfoss Enterprise Services is a cloud-based service-delivery platform tailored to supermarket and other food-retail applications that collects a range of data points from connected devices to provide insight into nearly every aspect of refrigeration for food safety, HVACR operations, energy management and benchmarking, and equipment performance.

It provides real-time, actionable information to monitor equipment alarms, compressor status, leak detection, food temperature, and refrigerant level. Other services are available for energy baselining and benchmarking usage, demand response, and remote assist to promote maximized energy efficiency and savings, while helping to troubleshoot and adjust overall HVACR-system functions.

This service helps facility personnel, store owners, and management make fast decisions to maximize energy efficiency and cost savings, optimize food safety, and reduce environmental footprint by utilizing connected devices and data.

Danfoss Enterprise Services is a cloud-based service delivery platform tailored to supermarket and other food-retail applications that collects a range of data points from connected devices to provide insight into nearly every aspect of refrigeration.

 

“Thanks to more Danfoss smart products installed in stores, we have seen dramatic growth in our Danfoss Enterprise Services platform over the past couple of years,” said Rick Ruth, product manager, services at Danfoss. “Smart products help facility managers take advantage of new ways to cut cost and save on energy use.

“This state-of-the-art monitoring center will allow our team to continue to provide support, including 24/7 alarm monitoring, issue diagnosis, and service dispatching, as well as advanced energy management and optimization techniques. The new center also is designed to support the continued growth of connected products and services for the food retail industry.”

Each day, Danfoss Enterprise Services:

  • Handles 30,000 to 35,000 alarms.
  • Dispatches 100 to 200 service calls.
  • Supports 30 to 50 inbound contractors and customers calls.

According to Terry Joyal, manager of global electronic services: “We have been able to offer more services like dispatching alarms directly to the store contractors, as well as remote assistance and triage of alarms to reduce service calls, and identify repeat and nuisance alarms. This new monitoring center is helping our store management teams focus on their customers and provide even greater levels of dependable service.”

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