This recall involves 22 models of Triangle Tube’s Prestige Solo and Prestige Excellence condensing gas boilers manufactured between November 2011 and October 2019, for residential and light commercial use. Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.
The firm received one report of a death from carbon monoxide poisoning associated with the recalled boilers in 2016 following a repair where the adapter was not reattached. The firm also received two other reports of vent tube adapter separation from the recalled boilers.
Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free repair. Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.
Contact Triangle Tube toll-free at 877-574-5036 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.triangletube.com and click on “RECALL INFORMATION” for more information.
About 63,000 units were sold at wholesale distributors and installed by independent contractors nationwide from November 2011 through July 2020 for between $3,400 and $9,700.
These wall-hung condensing gas boilers are housed in a white metal box. The name “Prestige” is printed on the white front panel and on the outside of the cardboard packing box. You can identify whether you have an affected boiler using the firm’s “how to” document at www.triangletube.com.
The boilers included in this recall have the following serial number ranges:
1. Prestige Solo (Prefix: PT)
- Models by prefix: PT 60, PT110, PT 110LP, PT175, PT250, PT399, PT399HP
- Serial number range located on boiler rating label: PT0000110 to PT0053776or PTA002645 through PTA09800 or AE1100 through AE1239
- Date of manufacture: November 2011 through December 2015
2. Prestige Solo (Prefix: PA)
- Models by prefix: PA80, PA110, PA155, PA175, PA250, PA299, PA399
- Serial number range located on boiler rating label: PA044928 through PA139939
- Date of manufacture: January 2016 through March 2019
3. Prestige Excellence (Prefix: PTE or PTEA)
- Models by prefix: PTE 110
- Serial number range located on boiler rating label: PTE0000568 through PTE 053690 and PTEA002889 through PTEA 003086
- Date of manufacture: November 2011 through December 2015
4. Prestige Excellence (Prefix: PEA or PEB2)
- Models by prefix: PEA 110 and PEB2 110
- Serial number range located on boiler rating label: PEA 078169 through PEA143958 and PEB2157356 through PEB2159813
- Date of manufacture: January 2016 through March 2019
5. Prestige Solo (Prefix: PB)
- Models by prefix: PB80, PB110, PB155, PB175, PB250, PB299, PB399
- Serial number range located on boiler rating label: PB2152110 through PB2163489
- Date of manufacture: April 2019 through October 2019
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